Winter Glow Holiday Lights LLC
Effective date: September 17, 2026
1. Introduction
Winter Glow Holiday Lights LLC (“Winter Glow,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, disclose, and protect personal information when you visit winterglowlights.net, request a quote, communicate with us, or purchase our holiday or permanent lighting services.
2. Information We Collect
When you request a quote or use our services, we may collect your name, phone number, email address, service and billing addresses, property information, lighting preferences, project photographs, messages, appointment details, estimates, invoices, payment records, and other information you choose to provide. Our website and service providers may also collect technical information such as IP address, device and browser details, pages visited, and website interactions through cookies or similar technologies.
3. How We Use Information
We use information to respond to inquiries; create designs and quotes; schedule, install, maintain, remove, and store lighting; communicate about projects; manage payments and records; provide customer service; improve our website and services; measure advertising performance; send marketing messages when permitted; prevent fraud; and meet legal obligations.
4. Service Providers and Sharing
We use Jobber to manage service requests, quotes, scheduling, invoices, payments, and customer communications. We may disclose information needed to deliver our services to website hosting and technology providers, payment processors, messaging providers, employees, subcontractors, and other service partners. We may also disclose information when required by law, to protect rights or safety, or in connection with a business transfer. These providers may handle information under their own applicable privacy notices and agreements. We do not sell customer contact lists to data brokers.
5. Email and Text Messages
We may contact you about your inquiry, quote, booking, appointment, installation, maintenance, invoice, or customer support. We may send promotional emails or texts when you have opted in or when otherwise permitted by applicable law. If you subscribe to our text messages, message frequency varies and message and data rates may apply. Reply STOP to opt out of texts or HELP for help. You can also contact us directly to change your communication preferences. Promotional emails may contain an unsubscribe option. Consent to marketing texts is not a condition of purchasing our services.
We do not sell or share mobile phone numbers, SMS consent, or text-message opt-in data with third parties or affiliates for their own marketing or promotional purposes. We may share information with providers that deliver messages on our behalf, but not for those providers’ independent marketing.
6. Cookies, Analytics, and Advertising
Our website and services may use cookies or similar technologies for essential functionality, visitor analytics, and advertising measurement. Depending on the tools enabled, providers such as Google or Meta may collect device identifiers and information about activity on our site under their own policies. You can manage cookies using your browser settings and advertising preferences through the relevant provider. Disabling cookies may affect some website functions.
7. Payment Information
Payments may be processed through Jobber and third-party payment processors. We may receive billing details, payment status, transaction identifiers, and records needed for accounting and customer service. Payment processors are responsible for handling payment details according to their applicable security measures and privacy policies.
8. Property and Project Photographs
We may receive or take photographs to assess your property, plan lighting, document installations, and maintain project records. We may also use completed-project photographs in our portfolio or marketing when we have the necessary permissions. Contact us if you have a concern about a photograph of your property appearing in our marketing.
9. Information Security
We take reasonable steps to safeguard information and limit access to people and providers who need it for business purposes. No internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.
10. Data Retention
We retain information for as long as reasonably needed to provide services, manage customer relationships and business records, handle disputes, and meet legal, tax, or accounting obligations. We may delete or de-identify information when it is no longer needed, subject to applicable requirements.
11. Your Choices and Requests
You may contact us to request access to, correction of, or deletion of personal information we maintain about you, or to change your marketing preferences. We will review requests under applicable law and may need to keep some information for legitimate business, contractual, or legal reasons.
12. Children’s Privacy
Our services are not directed at children under age 13, and we do not knowingly collect personal information from them. Please contact us if you believe a child has provided personal information so we can review and address it.
13. Third-Party Websites
Our website may link to Jobber, payment portals, and social media platforms. Their services may be governed by their own privacy policies. We are not responsible for websites we do not operate.
14. Updates to This Policy
We may update this policy as our services or practices change. The effective date at the top identifies the current version. We will provide additional notice or seek consent where required by law.
15. Contact Us
Winter Glow Holiday Lights LLC
Website: winterglowlights.net
Email: contact@winterglowlights.net
Phone: (614) 219-9532
Ohio, United States