Last updated: August 22, 2026
These Terms and Conditions apply to services provided by Winter Glow Holiday Lights LLC (“Winter Glow,” “we,” “us,” or “our”). By approving a quote, signing an agreement, paying a deposit, or authorizing work, the client agrees to these Terms and Conditions and the specifications contained in the applicable quote.
- Quotes and Scope of Work
Each quote covers only the products, areas, quantities, colors, services, and other work specifically listed in the quote. Measurements and quantities may be adjusted during installation based on actual site conditions. Any additional or changed work must be approved by the client and may result in additional charges.
Unless expressly stated otherwise, landscaping, electrical repairs, permanent structural modifications, and work not specifically listed in the quote are excluded.
- Payment
Residential projects require a 50% deposit to reserve materials and installation scheduling unless otherwise stated in the quote. The remaining balance is due upon substantial completion of installation. Minor adjustments, warranty visits, or unfinished work that does not prevent the display from operating as intended do not postpone payment.
Commercial and municipal clients are subject to the payment terms stated on their quote or invoice.
Past-due balances may be subject to reasonable collection costs and a late charge to the extent permitted by Ohio law.
- Cancellation
The client may cancel before work begins by providing written notice. Where applicable, the client retains all cancellation rights provided by Ohio law, including any required three-business-day cancellation period.
After any legally required cancellation period expires, Winter Glow may retain or charge an amount reasonably necessary to cover custom-cut materials, specially ordered products, completed preparation, work already performed, and installation time reserved for the project. Any remaining deposit balance will be refunded.
Installation dates are limited and seasonal. Postponement or cancellation by the client may result in the loss of the originally reserved installation date.
- Ownership of Seasonal Lighting
Unless the quote expressly states that products are being sold to the client, all seasonal lights, wiring, timers, clips, extension components, decorations, and related installation materials remain the property of Winter Glow.
The client receives the right to use the installed display for the contracted season only. The client may not remove, relocate, modify, repair, sell, or dispose of Winter Glow-owned materials.
Any products specifically identified in writing as client-owned remain the client’s property. Winter Glow is not responsible for the age, condition, compatibility, performance, or lifespan of client-supplied products.
- Scheduling and Weather
Installation and takedown dates are estimates and are not guaranteed. Scheduling may change because of rain, snow, ice, high winds, unsafe roof conditions, equipment issues, material delays, or other circumstances outside Winter Glow’s reasonable control.
Winter Glow may postpone or stop work whenever conditions are unsafe. Weather-related delays do not constitute a breach of contract or entitle the client to a refund.
- Property Access and Client Responsibilities
The client authorizes Winter Glow and its employees or subcontractors to enter the property at reasonable times to install, inspect, service, photograph for internal records, remove, and retrieve the display.
The client must:
• Provide safe access to the property, rooflines, landscaping, outlets, electrical panels, gates, and installed equipment.
• Identify underground irrigation, invisible fencing, private utilities, fragile landscaping, and concealed hazards before work begins.
• Keep pets, children, vehicles, and personal property away from active work areas.
• Provide functioning, accessible, properly grounded, GFCI-protected electrical outlets capable of supporting the display.
Winter Glow is not responsible for conditions that were concealed, not disclosed, or could not reasonably be observed before work began.
- Installation Methods and Property Conditions
The client authorizes the reasonable use of industry-standard installation methods, which may include clips, stakes, zip ties, wire, removable fasteners, adhesives, magnets, and small penetrations when specifically approved or reasonably required by the agreed installation.
Winter Glow will use reasonable care but is not responsible for ordinary wear, pre-existing damage, brittle or deteriorated materials, loose shingles, damaged gutters, aged siding, fragile paint, failing masonry, hidden wiring, or landscaping affected by normal installation access.
The client should notify Winter Glow of any unusually delicate, recently repaired, or historically significant surfaces before installation.
- Service and Maintenance
Reasonable in-season service for Winter Glow-owned displays is included during the contracted display season unless otherwise stated in the quote. Service requests must be reported promptly and must include reasonable access to the property.
Included service does not cover damage or failure caused by:
• Tripped breakers, defective outlets, insufficient electrical capacity, or other property electrical problems.
• Severe weather, flooding, falling limbs, animals, vandalism, theft, accidents, or landscaping work.
• Client, occupant, guest, or third-party interference with the display.
• Unapproved modifications, relocation, unplugging, or repair attempts.
• Client-owned products.
Work resulting from these conditions may be billed as an additional service.
- Takedown and Storage
Winter Glow determines the order and timing of seasonal takedowns based on weather, safety, routing, and scheduling. The client must continue providing reasonable property access until removal is completed.
Winter Glow-owned products will be removed and stored by Winter Glow. Decorations may be organized and labeled for future use, but exact positioning, bulb orientation, and appearance may vary from year to year.
The client must make any client-owned products available for pickup or delivery arrangements when requested. Winter Glow is not responsible for client-owned products left outdoors or inaccessible after the agreed removal period.
- Renewals
Seasonal service does not automatically renew unless expressly agreed in writing. Future-year pricing, product availability, scheduling, and design are subject to change. Prior-year pricing is not guaranteed unless Winter Glow expressly provides a written price-lock arrangement.
- Design and Appearance
Mockups, photographs, drawings, and descriptions are visual estimates. Final appearance may vary because of property dimensions, installation surfaces, product spacing, landscaping, viewing angle, weather, and product availability.
Winter Glow may substitute a reasonably comparable product when necessary, provided the overall design and quality are not materially reduced.
- Limitation of Liability
To the fullest extent permitted by law, Winter Glow’s liability arising from a project will not exceed the amount paid by the client for the portion of services giving rise to the claim. Winter Glow is not liable for indirect, incidental, special, or consequential losses, including lost business, lost revenue, or loss of use.
Nothing in these Terms limits liability that cannot legally be limited under applicable law.
- Photos and Marketing
Winter Glow may take photographs for installation records, quality control, and service documentation. Photographs will not include personally identifying information unless authorized.
Use of identifiable property photographs for advertising or public marketing requires the client’s permission, which may be provided separately in writing.
- Communications and Text Messages
By providing contact information, the client authorizes Winter Glow to communicate regarding requests, quotes, scheduling, service, invoices, and the client relationship.
If the client opts in to text messaging, message frequency varies and standard message and data rates may apply. Consent to receive marketing texts is not a condition of purchasing services. Reply STOP to unsubscribe from text messages or HELP for assistance. Transactional messages already in progress may continue where legally permitted.
- Governing Law
These Terms and any related agreement are governed by the laws of the State of Ohio. If any provision is found unenforceable, the remaining provisions will continue in effect.
- Entire Agreement
The approved quote, these Terms and Conditions, and any written change orders constitute the entire agreement between Winter Glow and the client. If a specific term in an approved quote conflicts with these general Terms, the specific written term in the quote controls.
Questions may be directed to:
Winter Glow Holiday Lights LLC
winterglowlights.net